Terms and Conditions

1. Introduction

1.1 Commitment to Privacy: At Roots and Vines, we are committed to protecting the privacy of our website visitors. This policy explains how we handle and safeguard your personal information in compliance with data protection laws.

1.2 Consent to Cookies: By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms outlined here.

2. Collecting Personal Information

2.1 Personal Information We May Collect:
We may collect, store, and use the following types of personal information:

  • (a) Information about your computer and your use of this website (such as IP address, browser type, geographical location, and navigation paths).
  • (b) Information you provide when registering on our website (including email address).
  • (c) Information for profile creation (such as name, profile pictures, and gender).
  • (d) Information for subscribing to newsletters (name and email).
  • (e) Information related to your use of services on our website (such as timing and pattern of service usage).
  • (f) Information related to purchases made through our website (such as name, address, phone number, and card details).
  • (g) Information posted on our website for publication (such as user names and content of posts).
  • (h) Communication information sent to or through our website (such as the communication content and metadata).

2.2 Consent for Third-Party Information:
Before disclosing another person's personal information to us, you must obtain their consent to both the disclosure and the processing of that information under the terms of this policy.

3. Using Personal Information

3.1 Purpose of Use:
The personal information you provide will be used only for the purposes outlined in this policy or on the relevant website pages.
We may use your personal information for:

  • (a) Administering the website and business.
  • (b) Personalizing your experience on our website.
  • (c) Enabling the use of services on the website.
  • (d) Sending you goods and services purchased through the website.
  • (e) Processing payments and sending invoices.
  • (f) Sending non-marketing communications.
  • (g) Sending marketing communications (if explicitly requested).
  • (h) Administering our email newsletters (with opt-out options).

3.2 User-Published Information:
If you post personal information for publication on our website, we will use that information under the license you grant us.

3.3 Marketing:
We will not provide your personal information to third parties for their direct marketing without your explicit consent.

3.4 Financial Transactions:
Our payment services provider, SquareUp, handles all financial transactions. You can review their privacy policy here. We share personal data with SquareUp only to process payments, refunds, and any related queries.

4. Disclosing Personal Information

4.1 Disclosure to Employees and Subcontractors:
We may disclose personal information to employees, professional advisers, insurers, and subcontractors when necessary for the purposes outlined in this policy.

4.2 Legal Obligations:
We may disclose your personal information:

  • If required by law.
  • In connection with legal proceedings.
  • To protect and defend our legal rights, including fraud prevention.
  • To prospective buyers in the event of a business sale.

4.3 Third-Party Marketing:
Your personal information will not be provided to third parties for marketing purposes without your explicit consent.

5. International Data Transfers

5.1 Transfers Outside the EEA:
We may transfer your personal information to countries outside the European Economic Area (EEA), such as the United States, Japan, and China, which may not have data protection laws equivalent to those in the EEA. By using our services, you consent to such transfers.

6. Retaining Personal Information

6.1 Data Retention Policy:
We will retain personal information for only as long as necessary for the purposes outlined in this policy, and in compliance with legal obligations.

6.2 Retention Period:
Personal data will typically be deleted 12 months after its collection unless required for ongoing legal proceedings or for safeguarding our rights.

6.3 Exceptions:
We will retain personal information when required by law or when necessary for legal defense, fraud prevention, or debt management.

7. Security of Personal Information

7.1 Security Measures:
We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal data. All personal information is stored on secure servers, and electronic transactions are protected by encryption.

7.2 Transmission of Data:
Although we take security seriously, we cannot guarantee the security of data transmitted over the internet.

8. Your Rights

8.1 Access to Your Data:
You may request copies of the personal information we hold about you, subject to a small fee (currently £10) and appropriate proof of identity.

8.2 Withholding Information:
We may withhold requested information where permitted by law.

8.3 Opt-Out of Marketing:
You can instruct us not to process your personal data for marketing purposes at any time.

9. Cookies

9.1 Use of Cookies:
Our website uses cookies to enhance the user experience and for website analytics. You may choose to refuse cookies via your browser settings, though this may impact your ability to use some features.

9.2 Cookie Types:
We use both session and persistent cookies to:

  • Track website navigation
  • Improve usability
  • Personalize content

10. Contact Us

If you have any questions about these terms and conditions or our treatment of your personal data, please contact us at:

Roots and Vines
12 West Street
Tavistock
Devon
PL19 8AD
United Kingdom
Email: info@rootsandvines.co.uk
Phone: 01822 616818